The Henderson Robb Group: Careers

Careers

Our goal is to attract talented, enthusiastic, like-minded individuals
who come to work as a team each day with the knowledge that we
can help customers build brands and create wealth. The THRG
culture is creative and casual, our vision is fervent and focused,
and our sense of humour is well-guarded and we hope contagious.

Opportunities:

We are always interested in meeting aspiring talent in every aspect
of our business. Creative, Account Service etc.

We welcome you to forward your CV to: info@hendersonrobb.com

June 2007

The Henderson Robb Group

Account Manager/Director of Account Management - Contract Position 

Job Description: The Account Manager is responsible for the
 relationship between the agency and clients.  The account 
manager will generally look after client needs through 
direct contact, liaison, and the marshalling of agency 
resources.  The account manager will be the key, day-to-day 
agency representative to the client and will maintain a highly 
responsive service orientation in all transactions.  They 
must be knowledgeable in both the client’s business and 
the agency business.  They assign account executives their 
accounts.  The account manager supervises account 
executive performance with accounts, and reviews all 
strategic and media decisions formulated by the various 
operating departments before they are delivered to the client.
 The account manager reviews all creative concepts to confirm 
whether they meet strategic goals before delivery to the 
client for approval.  The account manager keeps regular 
contact with all agency accounts at a level, hopefully, higher 
than that at which the account executive works.This person 
should hold a business or marketing degree, together with 
successful advertising agency experience in more junior, 
supervised account group capacities.  The account manager 
needs strong verbal and written communications skills; a 
capability for analytical thinking; a sense of entrepreneurship; 
dynamic presentation skills; personal organization; and 
interpersonal skills.

Reports to the account supervisor/director of client services.

Duties:

Maintains direct, day-to-day, senior level client contact.

Directs the activities of account executives and account coordinators to ensure proper agency service to clients.

Works in a proactive manner to provide client marketing plans with the greatest amount of added value through communications.

Receives client briefings.

Analyzes client input, together with background knowledge, research, field feedback, etc., to produce full communications plans.

Devises communications strategy.

Briefs creative and media staff in support of account executives.

Ensures technical and product representations are appropriate.

Provides creative, production, media, public relations and interactive department personnel with well-documented input, support data and production materials as required; ensures that advertising strategies are clearly defined, approved by clients, and understood by the creative and media groups.

In the absence of creative and media personnel, presents and effectively sells communications plans, concepts, media and interactive marketing plans to clients; where creative and media personnel are present, supports them in selling concepts and plans.

Provides clients with budget updates.

Keeps apprised of all relevant client, industry and market developments.

Coordinates and authorizes quotations for client approval.

Assists in preparation of client invoices.

Liaises with research personnel and other non-creative freelance resources.

Checks and approves copy, design, and production art, and coordinates client approval of same.

Ensures prompt collection of accounts receivable; accounts receivable does not exceed (60) days, and average (45) days; interest is charged and collected on overdue (past (60) days) accounts.

Implements credit checks where necessary.

Ensures that overall account revenues meet agency goals of a minimum (45%) on production and (15%) on media.

Fosters development and gainful employment of junior account service staff where appropriate.

Coordinates project timing and budgets with all relevant agency personnel.

Writes Client Contact Reports; reviews important developments with relevant account executives and director of client services.

Prepares month-end overviews of client’s current activities, and monthly revenue forecasts, plus plans for future development of accounts.

Seeks out new business opportunities with new and existing clients and plays a supportive role in their development.

Represents the agency at industry functions—promotes the agency at every opportunity. Is fully familiar with agency credentials and specialties.

Continuously works to upgrade knowledge and skills through available reading, courses and seminars.

Salary: $38k - $47k.

For this position please contact immediately:

Brittany Gold, Account Coordinator

T (416) 362 8262 ext 327

The Henderson Robb Group

8 Market Street, 4th Floor Toronto,

ON M5E 1M6

brittanyg@hendersonrobb.com

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June 2007

The Henderson Robb Group

Marketing Job Title: Account Executive - Contract Position

Job Description: The successful candidate will be required to fulfill the following duties:

Project Management

Meets regularly with account manager/director to coordinate agency efforts on behalf of assigned project.

Receives client briefings. Fills out Client Contact Reports for all client meetings and distributes to appropriate agency personnel. Quickly and accurately relays Client Change Orders to all appropriate agency personnel.

Effectively presents, sells and defends all agency work/proposals to clients; supports other client service team members in these functions.

Keeps apprised of clients’ brands/products/services/marketing developments.

Assists in preparing client invoices, proposals, marketing/media/public relations planning.

Regularly checks for and responds promptly to all client communications, including calls, faxes and emails.

Checks and approves creative/production materials, copy, layouts, and production art, and coordinates client approval of same.

Ensures prompt collection of accounts receivable.

Coordinates project timing and budgets with all relevant agency personnel.

Actively seeks additional projects/new business from client contacts.

Keeps apprised of progress of clients’ projects through production and other relevant personnel such as partners and third party vendors (printers, interactive companies, etc).

Ability to work with and direct an Account Coordinator for assistance in assigned projects.

New Business & Internal Projects

Assists in the research, estimation and presentation of proposals on behalf of THRG and as a media representative of two websites.

Manages internal marketing projects such as the creation of direct mail campaigns, from concept development and creative production to tracking and cold calling potential leads.

Manages company websites; the administration, marketing and reporting of each.

Coordinates the creation, deployment and tracking of Issues, a quarterly e-newsletter. Also contributes articles to each issue.

Works with and maintains customer/ prospect database using a CRM tool.

Education/Experience Requirements:

Post-secondary education
2 years related work experience
Agency experience is an asset
Experience in website development and online marketing
Ability to enthusiastically assist and take direction from team members
Ability to take initiative, offer suggestions and ideas to help improve projects
Ability to work independently as well as within a team environment
Excellent communication skills
Ability to multitask
Proficient in Microsoft Word, Power point, and Excel

Personality Synopsis: We are looking for someone who is a quick study, detail oriented, creative, personable and is able to articulate thoughts and ideas clearly. In addition, one who shows ambition, a competitive spirit and optimistic attitude will find themselves to be a great fit in this team.

The successful candidate will develop and exceed this role as they exemplify the ability to contribute and approach projects with both a strategic and creative outlook. Learning and advancement is strongly encouraged at The Henderson Robb Group.

Salary: $30k - $38k.